Customer Service Officer

Equitas Small Finance Bank

3 - 5 years

5 - 7 Lacs

Jaipur Vaishali

Posted:3 hours ago| Platform:

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Skills Required

Customer Service Customer Support customer relationship BFSI Software Applications application customer support customer complaints customer care customer handling retention sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in the BFSI industry, with a strong background in customer service and a passion for delivering exceptional experiences.

Roles and Responsibility

Manage and resolve customer complaints professionally and courteously.
Provide timely and accurate information about products and services.
Develop and maintain strong relationships with customers to increase loyalty and retention.
Collaborate with internal teams to resolve complex customer issues.
Identify and escalate trends or systemic issues impacting customer satisfaction.
Continuously improve knowledge of products, services, and policies to provide excellent customer support.

Job Requirements

Strong communication and interpersonal skills are essential.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Excellent problem-solving and analytical skills are required.
Proficiency in using technology and software applications is necessary.
Strong attention to detail and organizational skills are vital.
Ability to adapt to changing situations and priorities is crucial.

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