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Customer Service - Non Voice Process

100 years

0 Lacs

bengaluru karnataka india

Posted:4 weeks ago| Platform: Linkedin logo

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Skills Required

service technology connect automation iot ai learning support messaging billing recording provisioning resolve chat management writing negotiation creativity collaborator adaptability siebel crm tam data flex

Work Mode

On-site

Job Type

Full Time

Job Description

About Us:

  • Process customer requests accurately using scripts, guidance tools, and service standards.
  • Deliver customer support across all channels for sales, faults, complaints, and service-related queries.
  • Troubleshoot and resolve product/service issues via chat, SMS, email, and voice calls.
  • Handle billing, account management, order modifications, and complaints using internal tools and content.
  • Promote and sell Telstra products/services while ensuring proper handover of complex issues

You're available to support our customers 24/7, so you will need to be able to work on a rotating roster including scheduled days off.

  • 1-5 years of customer service experience with strong active listening, business writing, and negotiation skills
  • Skilled in analytical thinking, problem solving, creativity, and process improvement
  • Effective collaborator with attention to detail and adaptability across diverse teams
  • Proficient in tools and systems including Salesforce.com, Siebel CRM, TAM, T-Analyst, Rifdi bill generator, Osca, Phoenix, MDUM, Mica, and Maxim
  • Familiar with internal platforms like FlexCAB and capable of leveraging job aids and CRM data for issue resolution

What can we offer you?

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