Customer Service Manager

Job Title: Customer Service Manager (Females Preferred)

Location:

Sector Fit:

Compensation:

Experience:

Role Purpose

sales leadership, customer relationship growth, and cross-vertical partnerships

Key Responsibilities

Sales & Business Development

• Drive clinic sales to achieve monthly and annual revenue targets.
• Monitor and manage

  enquiry-to-conversion ratios, referrals, upselling, and renewals

  .
• Lead execution of local marketing campaigns, promotions, and events.
• Explore

  cross-selling opportunities

  with Institutes, Clinics, and Products.
• Strengthen sales funnel visibility through MIS dashboards and conversion reports.

Customer & Relationship Management

• Own KPIs like

  referral conversions, repeat customer index, and NPS scores

  .
• Create customer engagement platforms & feedback forums.
• Champion

  consultative selling

  to build long-term client relationships.
• Build a culture of proactive client servicing and relationship growth.

Sales Process & Financial Management

• Implement structured

  sales processes

  (leads → counselling → closure → follow-up).
• Monitor billing accuracy, collections, and petty cash.
• Ensure adherence to budgets, profitability norms, and compliance standards.

Team & Execution

• Train and mentor customer service executives to strengthen sales orientation.
• Set targets, review daily performance, and drive productivity.
• Coordinate with cross-functional teams (marketing, finance, operations).

Key Skills & Attributes

• Strong commercial acumen with

  proven sales leadership experience

  .
• Ability to balance revenue generation with

  customer relationship building

  .
• Data-driven approach: ability to convert MIS dashboards into action.
• Excellent communication, negotiation, and people management skills.
• Process-driven with a

  bias for execution and delivery

  .

Qualification & Experience

• Graduate / Post Graduate in Business, Sales, Marketing, or related field.
• 6–10 years of experience in

  sales + operations

  .
• Preferred background: Healthcare, Wellness, Aviation, Banking, Retail, or Immigration.
• Strong track record in

  customer acquisition, referrals, and revenue growth

  .