Responsible for post-sales customer service,handling client queries,ensuring smooth documentation,registrations and handovers. Handle customer queries , complaints and escalations. Manage documentation, registration and handover processes. Coordiante with sales, accounts and site teams Track customer payments and dues. Maintain reports and improve service processes. Lead and guide the customer service team.
Exceptional Verbal Communication (Clarity, Positive Tone, and Rapport Building). Active Listening and Empathy (To understand client needs). Real Estate/Product Knowledge (To answer property-specific questions confidently). Objection Handling and Resilience (To manage rejection and guide sales). CRM Proficiency and Strong Follow-up (To manage and nurture leads efficiently).