Customer Service Manager (CSM)

Job Description

Job description Job Summary: Asia SS Industries PVT LTD is seeking a skilled Service Manager to oversee service activities, lead technician staff, and ensure exceptional customer service. The role involves handling customer inquiries, drafting professional emails, and conducting site visits. Key Responsibilities:Team Management: Supervise and guide technician staff in performing maintenance and repair activities. Ensure team compliance with company standards and safety protocols. Customer Service: Handle customer inquiries and complaints with professionalism and efficiency. Draft and respond to emails regarding service requests and updates. Conduct site visits to assess and address customer needs. Service Operations: Plan and oversee all service activities, including preventive maintenance and troubleshooting. Coordinate and manage schedules for service visits and repairs. Monitor and maintain service quality standards. Documentation and Reporting: Maintain accurate records of service activities, including customer interactions and maintenance logs. Prepare and submit service reports to management as required. Requirements and Qualifications: Education: Bachelor's Degree in Mechanical Engineering (B.E. Mechanical). Experience: Minimum 3+ years of experience in service management or related roles in mechanical and electrical maintenance. Technical Skills: Strong knowledge of mechanical and electrical maintenance systems. Ability to diagnose and resolve technical issues efficiently. Soft Skills: Fluency in English with excellent verbal and written communication skills. Strong leadership, organizational, and time management abilities. Customer-focused attitude with a problem-solving mindset. Key Performance Indicators (KPIs): Timely resolution of service requests. Customer satisfaction scores. Efficiency in managing service operations and technician productivity. Work Environment: Location: Wadgoan Sheri Pune 411014 Working Hours: 09:30 am to 6:30 pm Working Days: Monday To Saturday Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9049103111