Customer Service Leader

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in India we’re looking for?

Your future role

Take on a new challenge and apply your engineering and coordination expertise in a cutting-edge field. You’ll work alongside dynamic and collaborative teammates.

You'll play a pivotal role in coordinating Loco, EMU, and MEMU work across India, ensuring seamless operations and customer satisfaction. Day-to-day, you’ll work closely with teams across the business (such as Parts & Overhaul Support, Quality, and Engineering teams), align with sourcing and logistics, and provide technical solutions for continuous improvement and obsolescence management.

You’ll specifically take care of supporting warranty and maintenance operations while managing parts databases, but also ensuring on-time delivery and compliance with contractual KPIs.

We’ll look to you for:

• Providing overall support and coordination for EMU and MEMU warranty and maintenance activities.

• Aligning with sourcing and quality teams for material planning and logistics.

• Gathering technical knowledge and field data to deliver reliability studies and continuous improvement proposals.

• Ensuring on-time preparation of Bank Guarantees (BG) and Payment on Account (POA) while following up on payments.

• Developing and maintaining a fleet maintenance plan audit offer, including reliability analysis and benchmarking with similar fleets.

• Tracking tenders and maintaining a spares execution database for monitoring performance.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Graduate in Engineering or Industrial fields (Electrical/Electronics preferred).

• 5 to 8 years of experience in relevant roles.

• Computer literacy (Microsoft Windows & Office environment).

• Knowledge of train parts, subassemblies, and propulsion systems.

• Basic knowledge of SAP.

• Strong problem-solving skills and experience with DFQ, quality, and audits.

• Understanding of general railway knowledge and field experience is a plus.

• Proficiency in English and completion of internal EHS training.

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines.

• Collaborate with transverse teams and helpful colleagues.

• Contribute to innovative projects that shape sustainable mobility.

• Utilise our inclusive and flexible working environment.

• Steer your career in whatever direction you choose across functions and countries.

• Benefit from our investment in your development, through award-winning learning opportunities.

• Progress towards leadership roles in customer service and operations.

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone

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