Customer Service (Inbound) UK Ecommerce FMCG

3 - 6 years

8 - 12 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Exp FMCG / food & drink / wholesale / ecommerce
Strong passion for customer serviceUk timingsinbound calls & emails from UK customersOrder support,Excellent spoken & written English (UK customers)Outlook, Excel, ShopifyCall Milan 7021504388

Required Candidate profile

KPIs First Response Time Ensure customers have a positive shopping experience Order accuracy & error rateEmails resolved per dayCustomer satisfaction & call qualityPunctualExcellent comm skills

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