Customer service-Freight forwarding

Job Title: Customer Service – Freight Forwarding

Location: Chennai

Job Type: Full-Time - Onsite

Experience: 3-6 years

About Fairmacs:

Fairmacs Group is a diversified organization with a strong presence across logistics, travel, trading, and services. With over three decades of excellence, we are known for delivering reliable, customer-focused solutions across industries. Headquartered in Chennai, Fairmacs operates with a commitment to quality, innovation, and integrity. Our people-driven culture and global network make us a trusted partner for clients worldwide 

Key Responsibilities:

·      Act as the main liaison between customers and internal departments (operations, documentation, sales, etc.)

·      Handle inquiries related to shipments, rates, schedules, and documentation via phone, email, or in-person.

·      Coordinate with carriers, customs brokers, warehouses, and other service providers to ensure timely and accurate movement of cargo.

·      Monitor and track shipments; proactively communicate updates or delays to clients.

·      Resolve customer complaints, service issues, or disputes in a timely and professional manner.

·      Manage and maintain customer files and shipment records in internal systems (e.g., CargoWise, SAP, etc.)

·      Provide quotes and follow up on sales leads in coordination with the sales team.

·      Ensure all documentation complies with relevant import/export regulations.

·      Support billing and invoicing processes by verifying charges and resolving discrepancies.

·      Identify opportunities to improve service levels or customer satisfaction.

Requirements:

·      Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Logistics, Business, or a related field preferred.

·      Experience: Minimum 2 years of customer service experience in freight forwarding, logistics, or international shipping.

·      Knowledge: Understanding of Incoterms, air and ocean freight procedures, import/export documentation, and customs regulations.

Skills:

·      Excellent verbal and written communication.

·      Strong organizational and time-management skills.

·      Proficiency in Microsoft Office (Excel, Outlook, Word).

·      Experience with freight forwarding software (e.g., CargoWise, Descartes, etc.) is a plus.

Preferred Qualifications:

·      Familiarity with global trade compliance and customs brokerage procedures.

·      Ability to communicate in multiple languages is a plus.

Why Join Us?

·      Competitive compensation and benefits package.

·      Opportunities for professional growth in a global logistics environment.

·      Dynamic and collaborative team culture.

INTERESTED CANDIDATES CAN APPLY hr@fairmacs.com