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Mark Makers Consultancy Services
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Customer Service Executive || Voice Process (Gurgaon & Noida

Customer Service Executive || Voice Process (Gurgaon & Noida

Mark Makers Consultancy Services

0 - 5 years

1 - 6 Lacs

noida new delhi gurugram

Posted:1 day ago| Platform:

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Skills Required

call centre bpo customer service banking support customer support executive front office problem solving convincing power voice process captive bpo technical support customer care ites customer handling inbound calling bpo jobs international bpo communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Executives

Roles & Responsibilities Customer Service Executive (Voice Process)

Answer customer calls politely and professionally
Help customers with their questions, issues, or complaints
Give correct information about products or services
Solve problems quickly or pass them to the right team
Keep records of calls and updates in the system
Follow company guidelines and scripts
Work towards daily targets (like number of calls, issue resolution)
Be on time and follow your shift schedule
Take training and feedback to improve

Required Candidate Profile:

Excellent verbal and written communication skills in English and/or Hindi
Freshers and experienced candidates (up to 5 years) are welcome
Must be comfortable with rotational shifts and weekend working
Strong customer handling and problem-solving skills
Graduation or 12th Pass with relevant experience preferred

Contact Details (For Interview or Queries):

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Mark Makers Consultancy Services

Consulting

N/A

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Customer Service Executive || Voice Process (Gurgaon & Noida