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Tata Capital
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Customer Service Executive - UCV Finance - UCV Finance - Motor Financ

Customer Service Executive - UCV Finance - UCV Finance - Motor Financ

Tata Capital

0 - 2 years

14 - 18 Lacs

Mumbai Pune Delhi / NCR

Posted:1 month ago| Platform:

Apply

Skills Required

customer service sales cse vehicle finance crm emi customer relationship personal loans business solutions business development recovery marketing relationship management stakeholder management collections lead generation service sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction
Key Accountabilities:
Lead Generation

Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

End to end customer relationship management including explaining product offerings and resolving sales queries

Cross-selling product offerings to customers

Educates customer with information to build their understanding of issues and capabilities

Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

Maintaining relationship with assigned dealer

Deal Processing

Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs

Units Disbursed

1st EMI Resolution

RC Collection

Qualification: Any Graduate Experience 0-2 years work experience only in Vehicle Sales
Skills & Competencies
Functional Competencies

Communication Skill

Negotiation Skill

Market/Industry Knowledge

Analytical Skill

Product Knowledge

Behavioural Competencies

Execution Excellence

Customer Centricity

Hiring Parameters:

Should be comfortable to move in the market

Should have learning attitude

Should have bike and license

Should have good knowledge of RTO

Should have product knowledge

Location - Mumbai,Delhi / NCR,Pune,Bangalore,Hyderabad,Chennai

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Tata Capital

Financial Services

Mumbai Maharashtra

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Customer Service Executive - UCV Finance - UCV Finance - Motor Financ