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Shining Stars Institution & travels
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Customer Service Executive

Customer Service Executive

Shining Stars Institution & travels

0 - 3 years

2 - 4 Lacs

mohali

Posted:1 week ago| Platform:

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Skills Required

bpo customer service communication skills inbound process solving queries convincing power voice process leadership skills customer support spoken english cse customer care international process customer handling interpersonal skills international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Job Seekers

WE ARE HIRING

Job Title:

Location:

About the Role:

Customer Service Executives

Key Responsibilities:

Handle inbound and outbound customer calls, chats, or emails.
Resolve customer queries efficiently and professionally.
Maintain accurate records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Ensure high levels of customer satisfaction through quality service.
Collaborate with team members to improve overall customer experience.

Required Skills & Qualifications:

Excellent verbal and written communication skills in English (mandatory).
Strong interpersonal and problem-solving abilities.
Ability to work under pressure and manage multiple tasks.
Basic computer literacy (MS Office, CRM tools, etc.).
Freshers with strong communication skills are welcome to apply.
Experience in customer service, BPO, or related fields will be an added advantage.

Perks & Benefits:

Competitive salary (up to 4 LPA based on experience and skills).
Performance-based incentives.
Both side cabs
Comprehensive training and skill development programs.
Positive and growth-oriented work environment.
Opportunities for career advancement.

8630365298- Palakshi

#customerservice #mnchiring #jobsforfreshers #undergraduateselegible #bpohiring #bpo #customersupport #excellentcomms

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