Customer Service Executive

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About Us

At Clumsy Bumsy, we craft fresh, healthy meals for cats made with love, honesty, and a touch of chaos. Every order we deliver is backed by a team that truly cares about pets and their parents. Our customer service isn't about scripts or tickets it's about empathy, quick thinking, and genuine connection.

Customer Service Executive

Key Responsibilities

Interact with customers through WhatsApp, email, and calls to resolve queries, manage orders, and provide accurate information about our products.

Respond promptly to customer messages, ensuring clarity, empathy, and a consistent brand tone.

Handle complaints and escalations professionally identify root causes and coordinate with the operations and logistics teams for quick resolution.

Maintain proper records of customer interactions, feedback, and resolutions using CRM tools or spreadsheets.

Assist with customer feedback collection, subscription renewals, and follow-ups to enhance retention.

Coordinate with internal teams (production, logistics, and marketing) to ensure smooth post-purchase experience.

Share insights and recurring issues with the Head of Customer Success to improve systems and communication quality.

Continuously improve response quality and tone to align with Clumsy Bumsy's friendly, transparent communication style.

Key Requirements

English communication skills

13 years of experience in customer service, preferably in a D2C or e-commerce brand.

Strong listening and problem-solving skills, with a calm and empathetic approach.

Good understanding of chat and email communication etiquette.

Comfortable working with Google Sheets, CRM tools, and WhatsApp Business.

Ability to multitask and manage priorities in a fast-paced environment.

A genuine pet lover who enjoys helping pet parents find the best for their cats!