Customer Service Executive

Please find the attached Job Description (JD) for the Customer Service - Inbound Contact Center position with our client SBM Bank India, located at Andheri (MIDC), Mumbai. Position Details: Designation: Customer Service - Inbound Contact Center Gender: Male / Female Job Type: Work from Office Job Location: Mumbai – Andheri East (MIDC , Ackruti Centre ) Age Limit: Up to 32 years Salary: Up to ₹3,50,000 (based on last drawn salary) No. of Positions: 15 Qualification: Any Bachelor’s Degree in any field (mandatory) Additional Information: Candidates will be hired on & under the Bank’s payroll. Shift Time For Female : 9-hour rotational shifts between 9:00 AM – 9:00 PM. Shift Time For Male : Rotational shifts between 24* 7 - 9-hour rotational shifts Week Off: One rotational off between (Monday–Sunday). Nature of Work: Calling process. Key Roles & Responsibilities: CRM and Call Center Software Proficiency - Ability to use Customer Relationship Management (CRM) tools and call handling platforms to manage customer interactions efficiently. Typing and Data Entry Skills - Fast and accurate typing for real-time documentation and data entry during customer interactions Email Communication Handling - Proficiency in reading, composing, and responding to customer emails professionally using platforms like Outlook or Gmail. Knowledge of Call Scripts and Workflow Navigation - Ability to follow structured call scripts and navigate internal workflows or knowledge bases to resolve customer queries effectively. Multichannel Communication Tools - Experience in handling customer interactions across voice, chat, email and social media platforms.