Customer Service Executive

We Are Hiring – Customer Service Executive (Credit Card Voice Process – US Bank) (CNX)
Client: US Based Bank – Credit Card / Retail Banking/Fraud
Location: Thane / Malad (Mumbai)

About the Role:

Join MNC as part of the Credit Card / Retail Banking Voice Process for US Based Bank. This role involves handling customer queries related to credit cards, providing accurate information, and ensuring excellent customer service for US-based customers.

Job Responsibilities:

• Handle inbound/outbound calls for credit card customers.
• Assist with card activations, billing queries, transactions, payments, and dispute resolution.
• Ensure compliance with process guidelines and US banking standards.
• Deliver empathetic, professional, and customer-focused support.
• Achieve defined KPIs such as CSAT, AHT, and Quality.

Eligibility Criteria:

• Education: HSC Pass / Graduate.
• Minimum 06 months of experience in Customer Service (Voice Process) required.
• Excellent communication skills in English (mandatory).
• Comfortable working in US Rotational Shifts (Night Shifts).
• Relieving letter from last organization is mandatory.

Salary & Benefits:

• Salary: Up to ₹35,000 In-hand + Incentives/OT.
• 5 Days Working (Rotational Shifts & Offs).
• Transport facilities available.
• Career growth opportunities with MNC for BFSI processes.

Rounds of Interviews:

• AMCAT Assessment
• HR Screening
• Voice & Accent Round
• Operations Round

Transport :

Centralized Pick Up or Home Drop in Night Shifts Only.

Note : Candidate should be an resident of Mumbai only no relocation cases.

Email : gracecareers02@gmail.com

Mobile No : +91 7715882251

Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer Service: 1 year (Required)

Location:

• Thane, Maharashtra (Required)

Work Location: In person