3 - 5 years
1 - 5 Lacs
Posted:None|
Platform:
Work from Office
Full Time
Candidate should have 3+ years of experience in Telecom/ISP domain
Basic understanding of Telecom standards and protocols
Knowledge on Microsoft office applications
Co-ordination skills and taking the right approach logically
Responsible for delivery of services for International customers
OLO-Delivery Management-Supplier co-ordination for service delivery
Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs
Perform escalation management, wherever necessary and in case projects is in jeopardy
Customer communication and KCIs (Keep Customer Informed)
Ensure customer-service readiness
End to end order management for smooth delivery
Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
Strong verbal and written communication skills
A good team player and good customer experience/satisfaction
Ownership and responsiveness towards the assigned work
Collaboration with team and other stakeholders
Tata Communications
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