Customer Service Executive

Hi there!

A Message from the Founder

Right Parking

Right Parking

If you love solving problems and want to grow with a fast-paced startup, you belong here.

Roles & Responsibilities

Your goal is to ensure every customer has a 5-star experience with Right Parking.

• Real-time Support:

  Assist users via calls, chat, and email regarding parking queries, navigation, and payment issues.

• Conflict Resolution:

  Calmly and effectively handle on-ground parking disputes or technical glitches at our smart-parking sites.

• Liaising with Operations:

  Work closely with our field teams to ensure great customer experience.

• Customer Feedback Loop:

  Capture user pain points and share them directly with management team to help us build a better parking ecosystem.

• Documentation:

  Maintain accurate logs of customer interactions and escalate technical bugs to the right departments.

The Ideal Candidate (Preferred candidate profile)

We are looking for a "People Person" who can navigate high-pressure situations with a smile.

• The Language Powerhouse:

  You

  must

  be fluent (spoken and written) in

  Kannada, English, and Hindi

  . Our users are diverse, and being able to switch between these languages comfortably is critical.

• Communication Skills:

  Clear, concise, and polite. You should be able to explain features in simple terms.

• Tech-Savvy:

  Comfortable using CRM tools, Google Suite, and navigating smartphone apps.

• Empathy:

  You genuinely care about helping a frustrated driver find a spot or subscribe to subscriptions or get a refund.

• Adaptability:

  We are a startup! You should be comfortable with evolving processes and occasional weekend shifts.

Whats in it for You?

• Growth Path:

  In a startup, you aren't a cog in a machine. High performers quickly move into Team Lead or Operations Manager roles.

• Direct Impact:

  Your feedback will directly influence how our technology is built.

• Culture:

  A transparent, flat hierarchy where your ideas are heard directly by the leadership.

• Competitive Pay:

  Salary that matches your skills and the industry standard, plus performance incentives.

Location: Bengaluru

Experience: 2 to 4 Years (Freshers with great communication are welcome!)

Employment Type: Full-Time

How to Apply

Apply Now

Right Parking: Smarter, Faster, Safer.