Princeroyal Parking Solution Bussiness Private Limited

Hi there! A Message from the Founder At Right Parking , we believe the "first and last mile" of any journey the parking should be the easiest part, not the most stressful. We are building a tech-driven ecosystem to solve India's parking woes. At Right Parking , we're thrilled that were expanding our team. We arent just looking for someone to "answer phones"were looking for the face (and voice) of our brand. Our mission is to make urban mobility seamless, and our Customer Service Executives are the heroes who make that happen every day. We need a team member who is empathetic, quick on their feet, and passionate about helping people. If you love solving problems and want to grow with a fast-paced startup, you belong here. Roles & Responsibilities Your goal is to ensure every customer has a 5-star experience with Right Parking. Real-time Support: Assist users via calls, chat, and email regarding parking queries, navigation, and payment issues. Conflict Resolution: Calmly and effectively handle on-ground parking disputes or technical glitches at our smart-parking sites. Liaising with Operations: Work closely with our field teams to ensure great customer experience. Customer Feedback Loop: Capture user pain points and share them directly with management team to help us build a better parking ecosystem. Documentation: Maintain accurate logs of customer interactions and escalate technical bugs to the right departments. The Ideal Candidate (Preferred candidate profile) We are looking for a "People Person" who can navigate high-pressure situations with a smile. The Language Powerhouse: You must be fluent (spoken and written) in Kannada, English, and Hindi . Our users are diverse, and being able to switch between these languages comfortably is critical. Communication Skills: Clear, concise, and polite. You should be able to explain features in simple terms. Tech-Savvy: Comfortable using CRM tools, Google Suite, and navigating smartphone apps. Empathy: You genuinely care about helping a frustrated driver find a spot or subscribe to subscriptions or get a refund. Adaptability: We are a startup! You should be comfortable with evolving processes and occasional weekend shifts. Whats in it for You? Growth Path: In a startup, you aren't a cog in a machine. High performers quickly move into Team Lead or Operations Manager roles. Direct Impact: Your feedback will directly influence how our technology is built. Culture: A transparent, flat hierarchy where your ideas are heard directly by the leadership. Competitive Pay: Salary that matches your skills and the industry standard, plus performance incentives. Location: Bengaluru Experience: 2 to 4 Years (Freshers with great communication are welcome!) Employment Type: Full-Time How to Apply If you are ready to help us organize India’s streets, click Apply Now . We’d love to hear a brief "About Me" in Kannada or English during our first interaction! Right Parking: Smarter, Faster, Safer.