0 - 1 years
0 Lacs
Posted:22 hours ago|
Platform:
On-site
Full Time
Handle customer queries through both calls and chats (blended process).
Provide accurate information and resolve issues within defined timelines.
Maintain documentation of customer interactions and actions taken.
Ensure high levels of customer satisfaction and service quality.
Follow communication guidelines, policies, and procedures.
Coordinate with internal teams to escalate unresolved issues.
Meet daily/weekly performance targets and KPIs.
Minimum 6 months of experience in Customer Service or BPO.
Excellent communication skills (verbal & written).
Ability to multitask and manage time effectively.
Comfortable handling both voice and non-voice tasks.
Good problem-solving and customer-handling skills.
Basic computer knowledge and typing speed.
Immediate joiners preferred.
REBOOTXP TECHPRO PRIVATE LIMITED
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