Customer Service Executive

Job Description

Key Responsibilities: Serve as the main point of contact for corporate clients, managing inquiries and issues via email, phone, and CRM systems. Build and maintain strong relationships with corporate accounts, understanding their needs and providing tailored solutions. Resolve client complaints efficiently and professionally, ensuring follow-up and resolution within SLA timelines. Coordinate with internal departments (sales, operations, logistics, finance) to fulfill client requirements smoothly. Prepare client reports, feedback summaries, and service reviews regularly. Support the onboarding process for new corporate clients. Escalate unresolved issues to relevant departments or management when necessary. Stay updated with company products, policies, and processes to provide accurate information to clients. Maintain detailed and organized records of all client interactions. Requirements: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. 1–2 years of experience in B2B customer service, client management, or account handling. Excellent communication and interpersonal skills. Strong problem-solving skills and ability to remain calm under pressure. Proficiency in MS Office and CRM tools will be an add on (e.g., Salesforce, Zendesk, HubSpot). High level of professionalism and customer-centric mindset. Ability to work independently and as part of a team. Show more Show less