Customer Service Executive

This job is provided by apna.co We are currently hiring Customer Service - Voice Process in our company in Mswipe Technologies.PFB details of Job.Job Profile: Customer Service ExecutiveLocation: JuinagarSalary: 15k to 18k in hand p.m.

Responsibilities

Resolve customer tickets over m-desk/ ERP, calls and social media.Quick turnaround time to answer customer queries and update ticketsIdentify and assess customers’ needs to achieve customer satisfactionFollow communication procedures and guidelinesGo the extra mile to engage customers and keep them happyCollect feedback and collaborate with departments to bring in impactful solutionsMaintains customer records by tracking and updating information.Research, identify, and resolve customer complaints using relevant softwareDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reportsOther duties as assigned

Requirements

Should be HSC/GraduateFreshers are welcomeExcellent Communication SkillsPlease Walk in: Rupa Renaissance, Wing A, Unit No# 2401 B, 24th Floor, D-33, Turbhe Midc Rd, TTC Industrial Area, Turbhe, Navi Mumbai, Maharashtra 400705