This job is provided by apna.co Resolve customer tickets over m-desk/ ERP, calls and social media. Quick turnaround time to answer customer queries and update tickets Identify and assess customers’ needs to achieve customer satisfaction Follow communication procedures and guidelines Go the extra mile to engage customers and keep them happy Collect feedback and collaborate with departments to bring in impactful solutions Maintains customer records by tracking and updating information. Research, identify, and resolve customer complaints using relevant software Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned Education And/or Work Experience Requirements Fresher’s/HSC/any graduate Good communication skills Problem solving Job Type: Full-time Pay: ₹15,522.25 - ₹21,000.00 per month Schedule Day shift Language Malayalam (Preferred) Show more Show less

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