Customer Service Executive

Position: Customer Service Executive (Hospitality Industry)

Location: Viman Nagar, Pune

Basic Job Description:

We are looking for a Customer Service Executive to handle calls from customers or guests, taking food order and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer or guest’s service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

Job Duties:

· Handle inbound calls to customers or guests and clients regarding food ordering.

· Identify the needs of customers/guests, orders taking, location & confirmation, payment confirmation, resolve issues, and provide solutions.

· Upsell other products wherever possible.

· Ensure you follow the customer service script provided by the company for uniformity.

· Also, be well-read on company policies and the website for FAQs or policy related answers.

· Maintain good customer relations and with our food stores.

· Meet personal targets and work towards meeting team targets.

· Maintain records of the conversations with the customer and analyse the data.

· Write and submit timely reports on performance, targets, and customer queries.

· Managing daily cash balances;

· Ensuring that cash flows are adequate to allow business units to operate effectively;

Requirements:

· Graduated / high school, bachelor's degree in commerce or related fields is preferred.

· Prior experience with customer service and call centers in relevant job roles.

· Good knowledge of CRM practices and systems.

· Customer-oriented attitude with professionalism.

· Strong multitasking, time management, and target achieving skills.

· Excellent communication and listening skills with good command over the English language.

· Fresher candidates can be applying.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person