Sarth - Legal Case Manager

Hiring: Customer Service Executive — Sahibabad, Ghaziabad (On-Site) Company: Soolegal Technologies Pvt. Ltd. Job Location: 16/2 E, Sahibabad Industrial Area Site 4, Sahibabad, Ghaziabad, Uttar Pradesh 201010 Experience: 2–3 years Employment Type: Full-time We are looking for a Customer Service Executive to join our team in Delhi. The role involves interacting with new users registering on the Sarth legal app and gathering meaningful feedback to help us improve the platform used by citizens, lawyers, law firms, and the wider legal fraternity across India. Key Responsibilities: Call newly registered Sarth users daily and understand their onboarding experience Take structured feedback on app usage, challenges faced, suggestions, and overall satisfaction Maintain detailed call logs, feedback reports, and follow-up requirements Assist users in basic troubleshooting and guide them on app features Share user insights with the product and support teams for improvements Ensure high-quality communication and user satisfaction Requirements: Excellent verbal communication skills in English and Hindi Strong people skills and a friendly, patient approach Ability to articulate user feedback clearly Basic understanding of mobile apps; interest in legal/tech domain is a plus Prior customer service experience preferred What We Offer: Competitive salary Opportunity to be part of a fast-growing legal-tech platform Supportive team and growth-oriented environment How to Apply: Interested candidates can send their resume to soolegal@gmail.com or DM directly.