Customer Service Executive

About Us:

Cureveda is a fast-growing D2C health and wellness startup dedicated to providing high-quality, natural supplements and wellness products. We are committed to helping our customers lead healthier lives through our scientifically backed and ethically sourced products.

Job Overview:

We are looking for a passionate and customer-centric individual to join our team as a Customer Service Executive. The ideal candidate will be responsible for handling customer inquiries, resolving issues, driving sales, and ensuring an exceptional customer experience. This role is crucial in maintaining customer satisfaction, loyalty, and boosting sales, which are key to our brand's success.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, and social media with professionalism and efficiency.
• Provide detailed information about products, order status, delivery timelines, and related queries.
• Resolve customer complaints promptly to ensure high customer satisfaction.
• Maintain excellent English communication, both written and verbal.
• Communicate proactively with customers regarding any delays or issues.
• Maintain accurate, up-to-date customer records in the CRM system.
• Track and report customer interactions and feedback to improve service quality.
• Proactively reach out to customers with personalized product recommendations.
• Excellent communication skills in English (written and verbal).
• Experience handling international customers/clients.
• Prior experience in international customer service will be highly preferred.

Feedback and Improvement

• Collect and analyze customer feedback to identify service improvement areas.
• Collaborate with product and quality teams to share customer insights and suggestions.

Requirements:

- Bachelor’s degree in any discipline.

- Proven experience in a customer service or sales role, preferably in the health and wellness or D2C industry.

- Excellent communication skills in English and Hindi.

- Strong problem-solving abilities and a customer-first mindset.

- Proficiency in using CRM software and other customer service tools.

- Ability to multitask, prioritize, and manage time effectively.

- A positive attitude and a desire to help people live healthier lives.

- Experience in sales and abandoned cart recovery is a plus.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Application Question(s):

• If selected, how soon can you join?

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Work Location: In person