Customer Service Executive

within About Us: Cureveda is a fast-growing D2C health and wellness startup dedicated to providing high-quality, natural supplements and wellness products. We are committed to helping our customers lead healthier lives through our scientifically backed and ethically sourced products. Job Overview: We are looking for a passionate and customer-centric individual to join our team as a Customer Service Executive. The ideal candidate will be responsible for handling customer inquiries, resolving issues, driving sales, and ensuring an exceptional customer experience. This role is crucial in maintaining customer satisfaction, loyalty, and boosting sales, which are key to our brand's success. Key Responsibilities: - Handle customer inquiries via phone, email, chat, and social media with professionalism and efficiency. - Provide detailed information about products, order status, delivery timelines, and other related queries. - Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction. Order Management: - Assist customers with placing orders, managing returns, and processing refunds. - Coordinate with the logistics team to track orders and ensure timely deliveries. - Update customers about any delays or issues with their orders. CRM Management: - Maintain accurate and up-to-date customer records in the CRM system. - Track and report on customer interactions and feedback to improve service delivery. Product Knowledge: - Stay informed about Cureveda's product offerings and the health benefits associated with them. Sales & Upselling: - Identify opportunities to upsell or cross-sell products during customer interactions. - Proactively reach out to customers for product recommendations based on their purchase history or expressed needs. - Drive customer engagement through personalized recommendations and offers. Abandoned Cart Recovery: - Monitor and manage abandoned carts, reaching out to customers to assist with completing their purchase. - Implement and execute strategies to recover lost sales through timely follow-ups. - Analyze and report on the effectiveness of abandoned cart recovery efforts. Feedback and Improvement: - Gather and analyze customer feedback to identify areas for improvement. - Work closely with the product and quality control teams to communicate customer insights and suggestions. Note: Candidate who can join within a 1 week are prefered Requirements: - Bachelor’s degree in any discipline. - Proven experience in a customer service or sales role, preferably in the health and wellness or D2C industry. - Excellent communication skills in English and Hindi. - Proficiency in using CRM software and other customer service tools. - Ability to multitask, prioritize, and manage time effectively. Job Type: Full-time Pay: ₹13,000.00 - ₹16,000.00 per month Schedule: Day shift Morning shift Application Question(s): If selected, how soon can you join? Education: Bachelor's (Preferred) Experience: Computer skills: 2 years (Required) Language: English (Required) Work Location: In person