Customer Service Executive

Taskus

0 - 2 years

3 Lacs

navi mumbai

Posted:3 hours ago| Platform:

Apply

Skills Required

customer service inbound process blended process inbound customer service bpo customer service inbound calls customer handling email process chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Specialist Job Description

We are currently looking for Customer Support Specialists (f/m/d) to join our Team!

What you will do

Answering customers requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
Being our customers voice by sharing their feedback and reporting their issues
Collaborating with our different teams and having direct impact to improve our Product
Representing Vivid Money and build a trustful relationship with our customers

Requirements

Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
Exceptional problem-solving and decision-making skills
Good observational skills for process and product improvement
Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
Capable of managing multiple tasks and thriving under pressure in a dynamic environment
Comprehensive knowledge of SME banking products, services, and processes.
Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.

Contact For Further Details -

Aashir Shaikh - 9699166060 / mohammed.aashir@taskus.com

Khushal Savandre - 8450996958 / khushal.savandre@taskus.com

More Jobs at Taskus

Senior Compensation Analyst

Gurugram

5 - 10 yrs

INR 7 - 12 Lacs

IT Support Specialist

Mumbai, Navi Mumbai

1 - 6 yrs

INR 3 - 8 Lacs

WFM Real-Time Analyst

Mohali, Indore

1 - 3 yrs

INR 3 - 5 Lacs

WFM Scheduler

Mohali, Indore

1 - 4 yrs

INR 3 - 7 Lacs

WFM Scheduler

Navi Mumbai, Gurugram

1 - 4 yrs

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.