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Kambson-Express & Logistics (I) Pvt Ltd
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Customer Service Executive

Customer Service Executive

Kambson-Express & Logistics (I) Pvt Ltd

0 years

|

0 Lacs

pune maharashtra india

Posted:3 hours ago| Platform:

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Skills Required

service logistics communication coordination crm tracking processing documentation resolve support onboarding compliance

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

Customer Service Executive

Key Responsibilities

Handle customer inquiries related to shipment status, delivery schedules, and service issues via email, phone, and CRM systems
Monitor shipment tracking, inward-outward movements, and provide timely updates to customers
Coordinate with warehouse teams, transport partners, and operations staff for smooth order processing and dispatch
Manage documentation including PODs, AWBs, invoices, and shipment reports
Resolve customer escalations and ensure timely closure with root-cause analysis
Maintain accurate records of all communications and customer accounts
Support account managers in client onboarding and service improvement initiatives
Follow company SOPs, compliance guidelines, and service quality standards

More Jobs at Kambson-Express & Logistics (I) Pvt Ltd

Customer Service Executive

pune, maharashtra, india

Experience: Not specified

Salary: Not disclosed

Customer Service Executive

pune, maharashtra, india

Experience: Not specified

Salary: Not disclosed

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Kambson-Express & Logistics (I) Pvt Ltd

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