Customer Service Executive

Customer Service Executive

As a Customer Service Executive, you will be the voice of our brand ensuring every interaction reflects our commitment to excellence and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone.
  
• Provide accurate information about products, services, and policies.
  
• Resolve customer issues efficiently and professionally.
  
• Maintain detailed records of customer interactions and follow-ups.
  
• Coordinate with internal departments to ensure timely resolutions.
  
• Identify recurring issues and suggest improvements.
  
• Ensure customer satisfaction targets are met and maintained.
  

*Preferred candidate profile

• Education: Graduate (any stream mandatory)

• Excellent verbal and written communication skills.
  
• Strong listening, problem-solving, and interpersonal skills.
  
• Ability to handle customers with patience, empathy, and professionalism.
  
• Basic computer proficiency (CRM tools experience is a plus).
  
• Ability to multitask in a fast-paced environment.
  
• Positive attitude and a passion for customer service.

Perks and Benefits:

• Salary : Rs 25000 up to 35000 Per month CTC (depending on last drawn CTC) + Incentives
• Opportunity to get promoted and grow within the company
• Full-time, permanent job role
• Earned leaves, sick leave, and casual leave

* Shift Timings: Shift: Male 9 am to 9 pm any 9 hours Female: 9 am to 8 pm any 9 hours6 days working 1 rotational week off

Interview Timings : 9.30 am to 3 pm

* Contact Person :- HR Bhagyashree :- 8308808566 (only What's app message between 10 am to 7 pm (Monday to Saturday)

Interview Venue :Transcom: Office No 1501, 1508 15th Floor, Nyati Enthral Kharadi, Pune, Maharashtra 411014

**Please do carry hard copy of your cv and Aadhaar card**