Customer Service Executive

INDmoney is a Super Money App for personal finance management and investments in Indian Stocks, Mutual Funds, and US Stocks. Launched in 2019, our mission is to improve the financial lives of people by helping them plan, save, and invest through a single, powerful platform. Role: Customer Support ExecutiveExperience: Minimum 1+ years in a customer-facing roleEmployment Type: Full-timeShift: Day ShiftWorking Days: 6 days a week( and 1 rotational Off) Key Responsibilities:Interact with customers through email and calls to resolve queries and complaintsProvide support on trading, portfolio management, and account-related issuesCoordinate with internal departments to ensure timely resolution of customer queriesUtilize customer service tools such as Freshdesk and CRM tools effectivelyMaintain adherence to Quality and Compliance Guidelines while delivering a prompt solutionExhibit quick decision-making abilities to respond to customer inquiriesEnsure customer satisfaction through efficient and quality-driven serviceMaintain a positive, empathetic, and professional attitude toward customers at all times Key Requirements:Bachelor's degree is a must1+ years of experience in a customer-handling roleExcellent verbal and written communication skills in both English and HindiAbility to multitask, prioritize, and manage time effectivelyA passion for going beyond the call of duty to assist customersCandidates with experience in stock broking, financial services, or a related field will be preferredComfortable working in a 6-day workweek Employee BenefitsCompetitive base salaryComprehensive health insurance benefitsOpportunities for professional growth and development Why Join Us?At INDmoney, we believe in empowering our team to make an impact. By joining our dynamic team, you'll contribute to transforming how people manage their finances while growing your career in a supportive and growth-oriented environment. Ready to make a difference? Apply now to join the INDmoney family!