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Fashionorb
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Customer Service Executive

Customer Service Executive

2 years

|

0 Lacs

Posted:1 hour ago| Platform:

Apply

Skills Required

customer service solving queries complaint handling written communication customer handling customer satisfaction after sales service customer management customer relationship customer support customer complaints customer retention customer queries

Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

Handle and resolve customer queries through written communication, ensuring clarity and empathy.
Understand customer concerns, provide accurate information, and maintain proper documentation.
Coordinate with internal teams for escalations and ensure timely follow-ups on pending cases.
Maintain a customer-first tone, identify recurring issues, and suggest improvements to enhance the overall experience.

Preferred candidate profile

Minimum 2 years of experience in customer service (written support preferred).
Strong written communication skills with excellent grammar and clarity.
Ability to understand customer needs and respond with patience and professionalism.
Good problem-solving skills, attention to detail, and ability to multitask.
Familiarity with customer management tools is an added advantage.

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