Customer Service Executive

As a Customer Service Executive at our Retail Banking unit in Delhi, your primary responsibility will be to assist customers, partners, and other stakeholders in addressing their queries and needs. You will play a crucial role as a brand ambassador for our company, ensuring a positive customer experience. Your key responsibilities will include providing exceptional customer service, promoting a customer-centric approach within the organization, and driving organic growth. You will be expected to take ownership of customer issues, ensuring they are resolved efficiently and effectively. Additionally, you will be tasked with setting a clear mission to enhance service quality and implementing strategies to achieve this goal by staying abreast of industry developments and best practices. Developing service procedures, policies, and standards will be a part of your role, along with analyzing management information systems (MIS) to enhance productivity. You will also be responsible for recruiting, mentoring, and developing customer service resources, fostering an environment that encourages their success. Managing the approved budget, maintaining workflow priorities, and optimizing resources to meet targets will be essential aspects of your position. Your ultimate objective will be to elevate service quality and customer focus within the organization, thereby boosting customer satisfaction, loyalty, and retention. Furthermore, you will be required to monitor and actively engage in discussions on social media platforms such as Twitter, Facebook, and other relevant sites. By exploring business opportunities and ensuring swift resolution times through appropriate follow-up, you will contribute to improving our brand image and customer grievance handling mechanisms. Collaboration with various stakeholders within the organization will be necessary to swiftly resolve customer complaints. By managing employee morale and engagement levels effectively, you will help us deliver best-in-class service to our customers. To qualify for this role, you should hold a graduate degree in any discipline and possess 0-2 years of experience in customer service. Join us in our mission to enhance customer satisfaction and service quality while upholding the values of our organization.,