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Customer Service Executive

Customer Service Executive

Dyneton

0 years

1 - 3 Lacs

surat

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

service crm communication support training

Work Mode

On-site

Job Type

Full Time

Job Description

Company: Dyneton – Alibaba.com Channel Partner

Role: Customer Service Executive

Key Responsibilities:

Handle inbound client queries via calls, emails, and chats professionally.
Assist clients with Alibaba.com services, account setup, and troubleshooting.
Maintain records of customer interactions and update CRM accurately.
Provide timely solutions to client issues and escalate when necessary.
Collaborate with sales and operations teams to ensure seamless customer experience.
Follow up with clients to ensure satisfaction and retention.

Qualifications & Skills:

Graduate in any discipline.
Excellent communication and interpersonal skills.
Problem-solving attitude and patience in handling client concerns.
Prior experience in customer service or B2B support is a plus.
Knowledge of basic computer operations and MS Office.

Location: Surat, Gujarat

Perks: Competitive salary, attractive incentives, career growth opportunities, and training on Alibaba.com services.

Job Type: Full-time

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person

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