Customer Service Executive

Job Title : Customer service Executive

Job Location: Bangalore

Industry : Shipping and Logistics

Salary : 25k to 50k

Experience: Min 5 to 10 Years

Job description:

• Create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
• To create files for consolidation containers (Master).
• To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
• To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
• To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
• To release BAL B/L as per Financial Guidelines + working instructions.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.
• To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
• To support and resolve claims + disputes.
• Your Skills and Experiences
• At least 5-10 years of experience in freight forwarding, logistics, or a related field.
• Preferred candidate who has handle 'Export' customer care; good in custom procedures.
• Excellent communication and interpersonal skills to handle customer inquiries and resolve issues effectively.
• Strong attention to detail to manage multiple tasks and ensure accuracy in documentation and shipment tracking.
• Ability to address and resolve issues proactively, ensuring smooth operations and customer satisfaction.

CONTACT DETAILS ;

VISHNUPRIYA HR RECRUITER

vishnupriya.a@cielhr.com / 99438 28030

Job Types: Full-time, Permanent

Pay: ₹100,000.00 - ₹200,000.00 per month

Work Location: In person