Customer Service Executive We are seeking a dedicated and enthusiastic Customer Service Executive to join our team. The ideal candidate will be responsible for delivering exceptional customer support, managing inquiries, handling order-related issues, and ensuring a seamless customer experience across all channels. This role is perfect for someone who is passionate about customer service and thrives in a dynamic, fast-paced environment. Position Overview As a Customer Service Executive, you will act as a key connection between the brand and customers. You will handle communication, manage order follow-ups, resolve issues, and support customers throughout their journey. Key Responsibilities Customer Communication Handle inbound and outbound calls for product inquiries, order updates, and general support. Respond to customer queries via phone, email, and social media in a timely and professional manner. Maintain a polite, professional, and proactive communication style at all times. Order Management & Logistics Coordinate with logistics partners to track shipments and ensure timely delivery. Monitor order statuses and communicate updates to customers. Resolve delivery issues such as delays, damages, or incorrect shipments in collaboration with logistics teams. Customer Engagement Conduct post-purchase follow-up calls to gather feedback and identify improvement areas. Call customers with abandoned carts to encourage order completion and address concerns. Identify upselling and cross-selling opportunities based on customer preferences. Documentation & Reporting Maintain accurate CRM records of all customer interactions, complaints, and resolutions. Document customer feedback and identify patterns for improvement. Generate reports on key customer service metrics such as call volume, resolution time, and satisfaction scores. Problem Resolution Coordinate with internal teams (sales, marketing, operations) to resolve customer concerns. Escalate complex issues with clear documentation to ensure timely resolution. Follow up with customers to ensure their issues have been fully resolved. Desired Candidate Profile Essential Requirements 1–2 years of experience in customer service or tele-calling. Experience in e-commerce or fashion retail is preferred. Strong verbal communication skills in both English and Hindi. Ability to coordinate effectively with internal and external teams. Skills & Competencies Customer-first approach with a dedication to exceeding expectations. Target-driven mindset with a history of meeting performance goals. Ability to remain calm and professional during challenging interactions. Strong multitasking, prioritization, and problem-solving skills. Proficiency in basic computer tools and CRM systems. Active listening and empathetic communication abilities. Personal Attributes High energy and a proactive attitude. Team player with strong interpersonal skills. Detail-oriented with excellent organizational abilities. Adaptability to shifting priorities and business needs. What We Offer Competitive fixed salary. Performance-based incentives. Opportunity to grow within a fast-paced and evolving brand. Supportive work culture and positive environment. Career advancement opportunities. Learning and development programs to enhance your skills. Required Skills Customer Service • Tele-calling • Communication • Problem-solving • Order Management • CRM • E-commerce • Sales Qualifications 1–2 years of customer service experience Experience in e-commerce or fashion retail (preferred) Strong verbal communication skills in English and Hindi Benefits & Perks Performance-based incentives Career growth opportunities Positive work environment Learning and development initiatives
Job Description We are looking for a detail-oriented and experienced Accounts Executive to join our finance team. The ideal candidate will manage day-to-day accounting operations, ensure accurate financial records, and maintain compliance with GST regulations. This role is critical in supporting the financial health and operational efficiency of our organization. We are seeking someone proactive, analytical, and well-versed in core accounting principles. Required Skills Tally ERP GST Filing Microsoft Excel (VLOOKUP, Pivot Tables, Advanced Formulas) Data Analysis Financial Reporting Bank Reconciliation Vendor Reconciliation Ledger Management Payment Processing Qualifications Bachelor’s degree in Commerce (B.Com) or related field Proven work experience as an Accountant or Accounts Executive 2–4 years of relevant accounting experience Strong understanding of accounting principles and practices In-depth knowledge of GST regulations and compliance Benefits & Perks Competitive salary Stable and growing organization Opportunity to work with modern accounting systems Professional development and learning opportunities Supportive work environment Career growth potential
E-commerce Specialist We are looking for an E-commerce Specialist to play a key role in optimizing online business operations across all major digital platforms. If you're passionate about online retail, sales growth, and managing multi-channel operations, this role is a strong fit. Objectives of the Role Strategic Growth: Build and implement e-commerce strategies, identify new business opportunities, and optimize the entire customer journey from lead generation to post-purchase. Platform Management: Manage product listings, pricing, inventory, and visibility across the website, Amazon, Flipkart, Myntra, Quick Commerce platforms, and aggregators. Key Responsibilities Market Analysis & Business Development: Conduct research, analyze competitors, identify opportunities, and build relationships with customers and marketplace partners. Performance Analytics: Monitor KPIs, analyze data, identify trends, and provide actionable insights to improve conversions and revenue. Campaign Execution: Collaborate with marketing, creative, and operations teams to run promotions, seasonal campaigns, and special offers. Operations Management: Oversee listings, pricing, stock levels, order processing, and fulfillment across all platforms. Customer Experience: Track reviews and feedback, identify improvement areas, and implement strategies to enhance satisfaction and retention. Required Skills & Qualifications 3–5 years of experience in e-commerce with a proven track record of driving online sales Experience with Amazon, Flipkart, Myntra, and Quick Commerce platforms Expertise in managing listings, inventory, pricing, SEO, and analytics tools (Excel, Google Analytics, marketplace dashboards) Strong analytical, problem-solving, and data interpretation abilities Solid understanding of marketplace dynamics and digital marketing principles Excellent communication and collaboration skills Personal Attributes Results-driven with a growth mindset Self-motivated and capable of working independently Detail-oriented with strong organizational abilities Able to manage multiple platforms simultaneously Passionate about e-commerce and online retail What We Offer Competitive salary Performance-based incentives Comprehensive benefits package Strong growth opportunities Dynamic and collaborative work environment Exposure to advanced e-commerce tools and strategies
Performance Marketing Specialist We are looking for a highly motivated and results-driven Performance Marketing Specialist to join our team. The ideal candidate will plan, execute, and optimize performance marketing campaigns across multiple digital channels to drive customer acquisition, engagement, and retention. This role offers the opportunity to make a significant impact in a fast-paced and growing environment. Key Responsibilities Campaign Management Develop and execute performance marketing strategies aligned with business goals. Plan, run, and optimize campaigns across PPC (Google Ads, Bing Ads), display, social media advertising (Facebook, Instagram, LinkedIn, Twitter), and email marketing. Monitor real-time performance metrics and make data-driven adjustments to improve conversions and ROI. Conduct keyword research, write ad copies, and test creatives to enhance campaign performance. Manage advertising budgets, forecasting, and allocations to maximize ROI. Develop effective audience targeting strategies, including retargeting and lookalike audiences. Analytics & Optimization Analyze campaign data and generate insights for strategic decision-making. Build and maintain dashboards and reports using tools such as Google Analytics or Tableau. Implement A/B testing for landing pages, ad creatives, and audience segments. Identify patterns, trends, and opportunities for improvement through data analysis and research. Maintain conversion tracking setups for accurate measurement. Cross-Functional Collaboration Work closely with creative, content, and analytics teams to ensure aligned messaging and targeting. Present campaign performance, insights, and recommendations to stakeholders. Coordinate with marketing automation teams to improve workflow efficiency. Provide strategic input to strengthen overall marketing initiatives. Innovation & Best Practices Stay updated with latest industry trends, tools, and best practices. Recommend new ideas to enhance campaign efficiency and reach. Contribute to building performance marketing frameworks and strategies. Test new platforms and channels to expand audience reach and improve results. Required Skills Google Ads • Google Analytics • Facebook Ads Manager • Meta Business Suite • Email Marketing • A/B Testing • Data Analysis • Campaign Management • PPC • Social Media Advertising • Budget Management • Marketing Automation Qualifications Bachelor’s degree in Marketing, Business Administration, or related field 3–5 years of experience in digital or performance marketing roles Proven track record managing campaigns with measurable ROI Strong experience in campaign optimization and budget management Proficiency with Google Ads, Google Analytics, Facebook Ads Manager, Meta Business Suite Experience with email marketing tools (e.g., Mailchimp, HubSpot) Advanced skills in Excel and PowerPoint Strong analytical abilities and data-driven decision-making skills Excellent written and verbal communication Detail-oriented with strong organization skills Ability to manage multiple projects in a fast-paced environment Self-motivated with a strong desire to learn and grow Benefits & Perks Competitive salary Health insurance Paid time off Professional development opportunities Performance-based bonuses Employee discounts