Customer Service Executive

Job Summary:

The Customer Sales Executive is responsible for driving sales, delivering exceptional customer service, and ensuring a smooth end-to-end customer experience. This role requires strong communication skills, product knowledge, and the ability to convert walk-in and inquiry leads into successful sales.

Key Responsibilities:1. Sales & Revenue Generation

• Identify customer needs and recommend appropriate products or solutions.
• Achieve monthly and quarterly sales targets.
• Handle walk-in customers, inbound calls, and online inquiries effectively.
• Prepare and present quotations, proposals, and product demos.
• Follow up on leads to maximize conversion.

2. Customer Experience & Service

• Greet customers and assist them throughout the purchase journey.
• Provide detailed product information, pricing, and benefits.
• Handle customer queries, concerns, and complaints professionally.
• Ensure customer satisfaction and build long-term relationships.

3. Product Knowledge & Presentation

• Maintain strong knowledge of product features, specifications, and pricing.
• Ensure proper product display, branding, and visual merchandising in the store.
• Share customer feedback and market insights with the sales team.

4. Documentation & Reporting

• Maintain accurate records of inquiries, quotations, and sales orders.
• Ensure timely billing, documentation, and coordination with the operations team.
• Update the CRM or sales tracker daily.

5. Coordination & Support

• Work closely with the operations, design, and installation teams.
• Coordinate delivery timelines and customer follow-ups.
• Support promotional campaigns, events, and marketing activities.

Key Skills Required:

• Strong communication and interpersonal skills
• Customer-centric approach
• Negotiation and closing skills
• Basic computer knowledge (CRM, MS Office, billing software)
• Problem-solving ability
• Positive attitude and presentation skills

Qualifications & Experience:

• 1–3 years of experience in sales or customer service
• Experience in retail, home décor, interior design, furniture, or similar industry is an advantage
• Minimum qualification: Graduate / Diploma

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid time off

Work Location: In person