Customer Service Engineer

As a Customer Service & Sales Engineer at Ducom, located in Mumbai, you will be responsible for a wide range of service and sales activities to ensure client satisfaction and drive business growth. In terms of service responsibilities, you will oversee the installation and commissioning of Ducom equipment at client sites, ensuring proper functioning and client satisfaction. Additionally, you will provide technical support to clients for the optimum use and correct operation of tribometers. It will be your responsibility to schedule and perform routine maintenance, recommend and sell consumables and spares, and handle breakdown maintenance to ensure optimal performance and longevity of Ducom equipment. You will also conduct training sessions for client staff on operating and maintaining Ducom equipment, as well as manage AMC services regularly to provide ongoing support and maintenance. Quality assurance is key, and you will need to ensure adherence to quality standards in all service activities to uphold the company's reputation for excellence. Keeping accurate records of service activities, including service reports, spare inventory, and client communication, will also be part of your duties. On the sales front, you will be expected to build and maintain relationships with clients to effectively understand and promote Ducom's solutions. Implementing sales strategies to achieve targets, expanding and maintaining market presence, and conducting product presentations and demonstrations to potential clients will be crucial. Understanding client needs, budget, and required timelines to prepare accurate quotes, negotiating terms and pricing with clients, processing sales orders efficiently, and staying updated on market trends and competitor activities to identify new business opportunities are also part of the role. To qualify for this position, you should have a Bachelor's (B.E) or Master's (M. Tech) degree in mechanical engineering, electrical engineering, instrumentation, mechatronics, or a related field. A relevant diploma with field experience may also be considered. With a minimum of 2 years of experience in service roles within the instrument, test equipment, machine tool industry, or similar, you should possess strong technical knowledge and experience in installation, troubleshooting, and maintenance. Excellent communication and interpersonal skills, sales acumen, the ability to work collaboratively with cross-functional teams, and flexibility to travel frequently to client sites are essential for success in this role.,