Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Hexaware Technologies
>
Customer Service Domestic Voice Manager - BPS

Customer Service Domestic Voice Manager - BPS

Hexaware Technologies

1 - 4 years

|

5 - 9 Lacs

Posted:5 days ago| Platform:

Apply

Skills Required

customer relationship customer service customer care customer support customer service management operations management team management back office operations customer service operations business development branch operations customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Lead, manage, and motivate a team of Customer Service Executives handling inbound and outbound voice processes for domestic clients.
Drive achievement of KPIs including CSAT, AHT, FCR, Quality, and SLA adherence.
Monitor daily operations, analyze call reports and dashboards, and implement corrective actions as needed.
Manage workforce planning, staffing, scheduling, and real-time queue management.
Handle escalations and ensure prompt and effective resolution of customer issues.
Collaborate with Quality, Training, and Workforce Management (WFM) teams to enhance performance and productivity.
Conduct regular performance reviews, feedback sessions, and coaching for team members.
Identify process improvement opportunities to enhance customer experience and operational efficiency.
Ensure compliance with client requirements, process documentation, and internal policies.
Prepare and present operational and performance reports to senior leadership and clients.
Foster a culture of customer focus, accountability, and continuous improvement.

More Jobs at Hexaware Technologies

Openings For Quality Analyst(Malayalam / Kannada) _ Chennai

Chennai

INR 3 - 4 Lacs

Process Analyst ESG

Navi Mumbai

INR 5 - 8 Lacs

Microsoft Full stack Developer

Chennai, Pune, Bengaluru

INR 10 - 20 Lacs

Microsoft Full Stack Engineer

Pune

INR 10 - 20 Lacs

Openings For Assistant Manager/Team Lead_International Voice Process

Chennai

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Development Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

RecommendedJobs for You

Customer Service Domestic Voice Manager - BPS

Hexaware Technologies

mumbai

Customer Support - JFL UCR (Voice + Email) || Hsc Pass @Turbhe

thane, navi mumbai, mumbai (all areas)

Akasa Airlines - Customer Support Executive....Limited Openings !

thane, navi mumbai, mumbai (all areas)

Mega Hiring!!! For International Voice Process/Sal upto 6.5 LPA

Rivera Manpower Services

bangalore/bengaluru

Urgent hiring Tamil telecallers For Kochi

Promind Solutions

kochi

English & Kannada- Work from Home - Domestic BPO- Customer Support

Vibgyor Concepts

mangaluru, mysuru, bengaluru

Work from Home- English & Kannada- Domestic BPO- Customer Support

Vibgyor Concepts

mangaluru, mysuru, bengaluru

Hiring For MNC For Banking Customer Service

Mascot E Services

new delhi, gurugram, delhi / ncr

Customer Relationship Executive

Anand Sports Industries

jalandhar

Hiring For Travel Process Salary upto 30k in hand

Kisam Enterprises

gurugram