Customer Service

Delhivery

0 - 3 years

0 Lacs

North Goa Goa India

Posted:1 month ago| Platform:

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Skills Required

service development support engagement metrics logistics data communication management multitasking negotiation empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Urgent Opportunity for Client Experience Role - North Goa

Office Location

Responsible for Handling Small/Medium client Tickets/queries and resolving within SLA’s
Handling customer escalations-preparing RCA, and providing the solution
Collaborate with internal stakeholders to maintain and increase the performance of client accounts
Delivering information about the company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and a positive service experience
Interact with clients, understand their needs and requirements, and deliver customized solutions
Identify any process/product shortcomings in order to improve the same and share inputs with the product team on the development of tailored solutions that support client requirements by proactively asking for client Feedback on our products & services
Regular Client Engagement to review their a/c performance and driving key performance metrics i.e. Delivery TAT, Pick up Performance

Experience/eligibility criteria :

Graduate with a minimum 0-3 years of experience in client handling
Good to have a logistics background
A data-oriented and systematic approach

Required skills

Excellent communication skills
Strong Analytical Skills with proficiency in MS Office
Ability to create, establish, and maintain strong relationships with clients
Tenacity to work in a high-growth and fast-paced environment
Efficient in time management with multitasking skills
Problem-solving & Negotiation skills
Empathy & Patience

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