Customer Service Associate

Job Title: Customer Service Expert

Location:

Industry:

Work Type:

Make the Move from a Job to a Career

Job Responsibilities

• Communicate effectively with customers via calls, emails, or chat
• Provide clear, confident, and courteous responses in real-time
• Handle complex situations with composure and efficiency
• Use tools like MS Office (Word, Excel, Outlook) proficiently
• GDS experience (Amadeus or Galileo) is an added advantage
• Ensure seamless service across all touchpoints
• Be flexible with rotational shifts and weekly offs as per process needs
  

Key Requirements

• Excellent English communication skills (spoken and written) are mandatory
• Minimum 6 months of experience in Customer Service / Reservations
• Background in Aviation, Hospitality, Travel, OTA, or BPO preferred
• Confident, energetic, and assertive communication style
• Graduate in any stream / Hotel Management / Aviation Diploma holders
  

Why Join Us?

• Work-Life Balance: 9 hours a day, 5 days a week
• Pro-rata Pay for those opting to work extra hours/days
• Competitive Salary with night shift allowance and performance-based incentives
• Career Growth: Fast-track promotions to Team Leader/Supervisor
• Eligible for TAM (Training for Assistant Manager) – our in-house management development program
  

Shift Timings (Rotational)

• 08:00 AM – 05:00 PM
• 11:00 AM – 08:00 PM
• 02:00 PM – 11:00 PM
• 04:30 PM – 01:30 AM
• 11:00 PM – 08:00 AM (For Male Employees Only)
  

Transport

• Air-conditioned cabs provided for pick-up and drop
• Transport allowance available in lieu