Customer Service Associate

Job Title

Customer Service Associate

Division

Ratings Admin and COE

Department

Ratings Operations- Analytical Support

Hiring Level

Third Party (Quess Corp)

About CRISIL Ratings

CRISIL Ratings is India's leading rating agency. We pioneered the concept of credit rating in India in 1987. With a tradition of independence, analytical rigour and innovation, we have a leadership position.

Team- Ratings Operations

Department: Ratings Operations- Analytical Support

About BLR Ratings.

Bank loan rating indicates the degree of risk regarding timely payment of the bank facility being rated; the facility includes principal and interest, if any, on the principal. CRISIL rates the maximum number of companies for their bank loans in India. It has, so far, assigned ratings to the bank facilities of more than 12,614 entities as on March 31, 2013, representing over 50 per cent of all the companies which have their bank loans rated in India; CRISIL has rated bank facilities of all types: term loans, project loans, corporate loans, general purpose loans, working capital demand loans, cash credit facilities, and non-fund-based facilities, such as letters of credit and bank guarantees. For more information please visit www.crisil.com

Short Summary:

• Outbound & Inbound Collections B2B Process.
• Interacting with CRISIL clients and collecting required information/fees.
• Ensuring Stakeholders Targets are met.
• Timings :- 10 am to 7 pm
• Work Location :- Hybrid – Crisil House and WFH.

Job Requirement:

• Good Communication skills and fluent in English.
• Prior tele calling experience is must.
• Tele calling collections / sales experience (preferred)

Candidate Profile

• Payroll: Quess Corp- Basis individual's performance, the person will be absorbed on the rolls of Crisil. (3rd Party payroll)
• Telecalling and Collection process experience preferably in the B2B Market.

Essential Qualifications

• Any Graduate