Customer Service Associate

Your role at this company will involve responding promptly and professionally to incoming customer inquiries through various channels such as in person, telephone, or email. You will be required to maintain an updated knowledge of the organization's products, services, and customer service policies. It will also be your responsibility to document customer interactions, compile necessary documents, and forward information to relevant parties. Furthermore, you will need to explain product or service details clearly to customers, ensure their understanding, and recommend new offerings or improvements based on their needs. **Key Responsibilities:** - Respond promptly and professionally to customer inquiries in person, by telephone, or by email - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary and forward information to interested parties - Explain product details clearly and check for customer understanding and acceptance - Recommend new products or services and suggest improvements based on relevant features and benefits **Qualifications Required:** - Previous experience in customer service roles preferred - Excellent communication skills and ability to explain complex information clearly - Strong problem-solving skills and ability to recommend suitable solutions - Knowledge of relevant products or services is a plus The company offers health insurance and Provident Fund benefits. The work schedule for this position is day shift, and additional incentives include performance bonuses and yearly bonuses. The work location is in person.,