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American Express
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Customer Service Analyst

Customer Service Analyst

American Express

175 years

0 Lacs

Gurugram Haryana India

Posted:22 hours ago| Platform:

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Skills Required

service leadership support compliance risk escalation audit regulations excel word power communication cadence flexibility vision model development training verification

Work Mode

On-site

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

1. Anti-Money Laundering

Developing and maintaining a good understanding of anti-money laundering and financial crime legislation, and a comprehensive understanding of client due diligence requirements
Maintaining a working understanding of the firm’s anti-money laundering and financial crime policies and procedures.
Maintaining a good knowledge of potential red flags regarding the client and work types across the firm and the jurisdictions within which the firm’s clients are based

2. Compliance and Risk Management

Ensuring prompt escalation of any compliance risks or issues within the Business team.
Assisting in the review of matter risk assessments and implementing any necessary safeguards.
Providing support to monitor and audit client opening and AML procedures and policies to ensure they are being followed across the firm.
Undertaking such other duties as are broadly within the compliance and risk remit including new compliance regulations that may occur from time to time

Minimum Qualifications

Graduate with About 2 Years with Experience
Analytical, Problem Solving and Decision-Making Skills
Ability To Write Clearly And express themselves well In Groups and One to One Conversations.
Should have strong knowledge of Excel, MS Word/Power Point, MIS, Strong Communication Skill
MIS Knowledge.

Preferred Qualifications

Cadence, Globestar, Credit Safe, Renovo, CLIC

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Customer Service Analyst