Customer Service Analyst

 About The Role  

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
Language - Ability:French - Intermediate
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Skills Description:The process of evaluating and assessing potential candidates for a job or position within an organization which involves asking questions, discussing qualifications and experience, and gauging the suitability of the candidate for the role based on their skills, competencies, and cultural fit with the company. Process Description:Conducting a high volume of outbound calls to candidates for screening, obtaining required documentation prior to onboarding, following up on pending tasks and reminders for interview and assessment appointments to move candidates forward to hire. Offering Description:Improve workforce performance and productivity and boosts business agility by staffing to meet volume and business demands

What are we looking for? What are we looking for:French Speaking/bi-lingualPrimary Skill - Candidate Interviewing - P2Ability to manage time efficiently It would be value add if you are proficient in:WorkdayExcel

Roles and Responsibilities:
Roles & Responsibilities:Conduct high volume outbound calls to screen candidatesSend emails and texts to applicants in the onboarding process to prepare for their first dayConduct follow up calls monitor text and email responses as needed to assist with follow up questions and responses Respond efficiently and accurately to candidates explainingEngage in active listening with candidates confirming and or clarifying information and deescalating as neededComplete hiring process end to end in WorkdayEducate Applicants on onboarding processExtend offers to candidatesUpdate client system with notes and outcome of actions completed Qualification Any Graduation