Customer Service Analyst

AMERICAN EXPRESS

0 - 1 years

2 - 3 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

training career development due diligence finance anti money laundering customer service analyst counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a colleague who is passionate about customers and interested in owning all aspects of customer relationships
In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to requests from merchants, onboarding the merchant accounts on the system, evaluating and analyzing merchant account information and recommending tailored solutions to merchants that add value to their business
Supporting the merchant business for EMEA market

Know your Customer (KYC) and Anti-Money Laundering (AML) due diligence and ensure merchant accounts are set up in line with the CHC guidelines for EMEA market
Providing best in class merchant experience by resolving financial and maintenance queries for EMEA based merchants
Perform analysis and due diligence including merchant outreach for suspense accounts
Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition teams etc
Ensure customers, stakeholder, and colleague metrics such as Occupancy, UPH (Unit per Hour) and Quality are met

Minimum Qualifications

Graduate or post-graduate

We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-we'll-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Generous paid parental leave policies (depending on your location)
Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

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