Customer Service Analyst

Job Description

Skill required: Language Translation - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Intermediate About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Order Processing: Receive, validate, and process customer purchase orders in the ERP system - SAP, while ensuring compliance with pricing, contract terms, and inventory availability. Customer Communication: Act as the primary point of contact for order-related queries, providing timely updates on order status, delivery timelines, or issues. Issue Resolution: Coordinate with cross-functional teams (Sales, Logistics, Finance, Warehousing) to resolve order discrepancies, shipment delays, or returns. Documentation & Reporting: Maintain accurate order records, shipping documents, and internal reports. Monitor KPIs such as order cycle time, order accuracy, and fill rate. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? •Customer Service Management •Problem-solving skills •Ability to perform under pressure •Ability to work well in a team •Written and verbal communication •Ability to meet deadlines •Order to Cash (OTC) Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts Any Graduation