Customer Relationship Manager

As a Customer Relationship Manager at our company, your role will involve providing exceptional support to customers during the sales process, building strong relationships, and driving sales conversions. You will need to have a deep understanding of our products and services to identify and capitalize on sales opportunities effectively. Key Responsibilities: - Sales Support: - Assist customers with inquiries related to products and services to help them make informed purchasing decisions. - Provide timely and accurate responses to sales-related inquiries to ensure high customer satisfaction. - Customer Relationship Management: - Build and maintain strong relationships with customers to foster loyalty and encourage repeat business. - Act as a point of contact for customers, addressing their needs and concerns effectively to enhance their overall experience. - Lead Generation and Conversion: - Identify potential sales opportunities and convert inquiries into sales to meet the team's sales targets. - Track and follow up on leads to maximize conversion rates, focusing on upselling and cross-selling where suitable. - Product Knowledge: - Maintain a comprehensive understanding of our products and services to assist customers effectively and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - Customer Feedback and Insights: - Gather and analyze customer feedback to improve sales strategies and product offerings. - Collaborate with the sales and marketing teams to enhance the customer experience and address any areas for improvement. Qualifications: - Bachelors degree in Business, Marketing, or a related field (preferred). - Proven experience in customer support or sales, preferably in a similar industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Proficiency in CRM software and Microsoft Office Suite. In this role, your performance will be evaluated based on key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Regular performance reviews will ensure alignment with the company's sales objectives and customer service standards. What We Offer: - Competitive salary and performance-based incentives. - Opportunities for professional development and career advancement. - A dynamic and supportive work environment. - Medical Benefits and Statuary Compliances.,