Customer Relationship Manager

5 years

0 Lacs

Posted:17 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

1. Job Title: Customer Relationship Manager

2. Job opening Location: Salem

3. Department – Sales

4. Reporting –Operations Head

5. Qualification – Any UG Degree from recognized University

6. Experience – Above 5 Years

7. Salary – Not a constraint for right candidates

8. Roles & Responsibilities:

  • Contacting current and potential clients for product and service.
  • Handling all the queries of the customer about the product and service.
  • Keeping the customer database updated
  • Taking the orders and processing same to the further level.
  • Assign and track tasks for installation teams to ensure projects are finished on schedule.
  • Keep customers informed about project progress and address their questions.
  • Manage the ordering, tracking, and delivery of project materials.
  • Prepare and maintain necessary project documents such as quotations, orders, reports, and invoices.
  • Collaborate with project managers, sales staff and technicians for smooth project execution and customer service.
  • Handle customer support, service visits, and warranty issues after installation.
  • Maintain accurate data in the system and create reports on project status and customer information.

Required Skills

  • Good communication and customer service skills.
  • Basic understanding of solar products and installation is helpful for customer and technical team interactions.
  • Proficient in MS Office suite (Word, Excel, PowerPoint)

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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