Customer Relationship Manager

1. Job Title: Customer Relationship Manager

2. Job opening Location: Salem

3. Department – Sales

4. Reporting –Operations Head

5. Qualification – Any UG Degree from recognized University

6. Experience – Above 5 Years

7. Salary – Not a constraint for right candidates

8. Roles & Responsibilities:

• Contacting current and potential clients for product and service.
• Handling all the queries of the customer about the product and service.
• Keeping the customer database updated
• Taking the orders and processing same to the further level.
• Assign and track tasks for installation teams to ensure projects are finished on schedule.
• Keep customers informed about project progress and address their questions.
• Manage the ordering, tracking, and delivery of project materials.
• Prepare and maintain necessary project documents such as quotations, orders, reports, and invoices.
• Collaborate with project managers, sales staff and technicians for smooth project execution and customer service.
• Handle customer support, service visits, and warranty issues after installation.
• Maintain accurate data in the system and create reports on project status and customer information.

Required Skills

• Good communication and customer service skills.
• Basic understanding of solar products and installation is helpful for customer and technical team interactions.
• Proficient in MS Office suite (Word, Excel, PowerPoint)

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person