Customer Relationship Manager

The CRM Executive/Manager is responsible for managing and maintaining customer relationships, ensuring customer satisfaction, retention, and loyalty. The role involves handling customer queries, analyzing customer data, and developing strategies to improve the overall customer experience.

Key Responsibilities:

• Manage and maintain the company’s Customer Relationship Management (CRM) system.
• Handle customer queries, complaints, and feedback promptly and professionally.
• Track and analyze customer interactions and data to identify trends and areas for improvement.
• Develop and implement customer retention and engagement strategies.
• Work closely with the sales and marketing teams to support promotional campaigns and lead management.
• Create and update customer database regularly to ensure accuracy and completeness.
• Prepare and present reports on customer satisfaction, loyalty, and complaints.
• Assist in training team members on CRM tools and customer service best practices.
• Coordinate with internal departments to resolve customer issues efficiently.
• Support the design and execution of email marketing and loyalty programs.

Requirements:

• Education: Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field.
• Experience: 1–5 years of experience in CRM, Customer Service, or Marketing roles (depending on seniority).
• Skills:
• Excellent communication and interpersonal skills.
• Strong data management and analytical abilities.
• Proficiency in CRM software (Salesforce, Zoho, HubSpot, or similar).
• Good knowledge of MS Office (Excel, Word, PowerPoint).
• Customer-focused approach and problem-solving attitude.

Job Types: Full-time, Permanent

Pay: From ₹45,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person