Customer Relationship Manager

We are seeking a proactive and customer-focused Customer Relationship Manager (CRM) to handle client interactions, order management, and inter-department coordination. The role involves engaging with existing customers for repeat orders, following up on payments, addressing queries related to material dispatch and quality, as well as reaching out to new customers. The CRM will also play a key role in ensuring smooth coordination between departments — from receiving purchase orders to final order dispatch.

Key Responsibilities

• Customer Engagement & Relationship Management
• Call and engage with existing customers to generate repeat orders.
• Provide updates on payments, material dispatches, and delivery schedules.
• Address customer queries related to material quality, timelines, or other concerns.
• Maintain accurate and updated records of customer contact information and addresses.
• Business Development
• Reach out to potential customers to introduce the company and its products.
• Share company profile and offerings, and follow up with prospects to convert leads into orders.
• Develop long-term relationships to expand customer base.
• Order & Payment Coordination
• Receive, record, and process customer purchase orders (POs).
• Coordinate with Accounts for timely payment follow-ups and resolution of payment-related issues.
• Provide invoices, receipts, and required documentation to customers.
• Inter-Department Coordination (PO to Dispatch)
• Act as the single point of contact between Sales, Accounts, Dispatch, and Quality teams.
• Ensure accurate order processing and timely communication across departments.
• Track the status of each order from PO receipt to final dispatch and update customers accordingly.
• Resolve issues quickly by liaising with the concerned departments.
• Reporting & Documentation
• Maintain daily call logs, order updates, and customer feedback records.
• Share weekly/monthly reports on orders, collections, and dispatches with management.
• Ensure proper documentation for orders, dispatches, and customer interactions.

Qualifications & Skills

• Graduate in any discipline (preferably B.Com, BBA, or equivalent).
• Prior experience in customer relationship management, order coordination, or sales support (manufacturing/industrial background preferred).
• Strong communication skills in Hindi & English with a professional, customer-centric approach.
• Ability to coordinate with multiple departments and ensure smooth order execution.
• Good organizational skills and attention to detail.
• Proficiency in MS Office (Excel, Word); knowledge of CRM/ERP systems is an advantage.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person