As a Customer Support Representative, your main responsibility will be to respond to customer inquiries via chat, call, or email in a timely manner. You will be expected to provide accurate information and effective solutions to customer issues while maintaining thorough documentation of all interactions. Collaboration with other departments to resolve complex customer issues will also be a key part of your role. Ensuring customer satisfaction through prompt and professional responses is crucial, and you will be required to follow company protocols and guidelines when handling sensitive information. Additionally, analyzing customer feedback and providing insights for process improvement will be part of your regular tasks. This is a full-time, permanent position with benefits that include paid sick time. The work schedule is during the day shift, and the ability to commute or relocate to Kochi, Kerala is required. As part of the application process, you will be asked a series of questions including whether you are from Kochi, if you consider yourself an introvert or extrovert, if you have a personal laptop, your proficiency in English communication, and the minimum number of years you can commit to staying with the company. Please note that the work location is in person, and reliability in commuting or planning to relocate to Kochi before starting work is essential.,
1. Collaborate with clients, stakeholders, and internal teams to understand requirements and translate them into creative briefs. 2. Design high-quality visuals such as logos, brochures, posters, presentations, videos, and social media creatives. 3. Translate client ideas and brand messages into engaging visual content that effectively communicates and resonates with the target audience. 4. Develop and execute marketing campaigns across digital platforms (Instagram, LinkedIn, Youtube etc.). 5. Produce high-quality graphics, illustrations, and animations that enhance user engagement and brand storytelling. 6. Conduct research on target audiences, industry trends, and competitors to guide marketing and design decisions. 7. Support SEO and content marketing initiatives, including keyword research, blog content, and website optimization. 8. Prepare newsletters, email campaigns, and promotional materials to reach and engage customers effectively. 9. Generate and qualify leads through online research, networking, and digital platforms like LinkedIn. 10. Build and maintain strong customer relationships by understanding needs and providing timely creative solutions. 11. Assist in preparing proposals, and presentations for client meetings and business development. 12. Handle client communication, feedback, and revisions with professionalism to ensure satisfaction. 13. Track, analyze, and report performance of marketing campaigns, website traffic, and social engagement. 14. Ensure timely project delivery while maintaining creative quality and alignment with brand identity. 15. Stay updated with the latest trends in design, marketing, and customer engagement to bring fresh ideas. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
Develop distinct content plans for digital, print, special sections and magazines Conceive, assign and edit stories and work with writers to produce a polished product Work with writers on in-depth beat coverage that emphasizes breaking news and authoritative reporting Oversee daily programming of the site, ensuring quality control and timely posting of differentiating news and information, including video Budget stories for digital and print with emphasis on timeliness, relevance and enterprise Be familiar with and committed to digital storytelling approaches that encourage and increase audience engagement Use analytic tools for insights on what readers are responding to and react accordingly Edit, deliver and maintain all video and static material used on web and social Create short video segments, sizzle reels, trailers and .gifs for use on social websites Coordinate, track and deliver all domestic and international video requests Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kaloor, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
Develop distinct content plans for digital, print, special sections and magazines Conceive, assign and edit stories and work with writers to produce a polished product Work with writers on in-depth beat coverage that emphasizes breaking news and authoritative reporting Oversee daily programming of the site, ensuring quality control and timely posting of differentiating news and information, including video Budget stories for digital and print with emphasis on timeliness, relevance and enterprise Be familiar with and committed to digital storytelling approaches that encourage and increase audience engagement Use analytic tools for insights on what readers are responding to and react accordingly Edit, deliver and maintain all video and static material used on web and social Create short video segments, sizzle reels, trailers and .gifs for use on social websites Coordinate, track and deliver all domestic and international video requests Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kaloor, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
1. Collaborate with clients, stakeholders, and internal teams to understand requirements and translate them into creative briefs. 2. Design high-quality visuals such as logos, brochures, posters, presentations, videos, and social media creatives. 3. Translate client ideas and brand messages into engaging visual content that effectively communicates and resonates with the target audience. 4. Develop and execute marketing campaigns across digital platforms (Instagram, LinkedIn, Youtube etc.). 5. Produce high-quality graphics, illustrations, and animations that enhance user engagement and brand storytelling. 6. Conduct research on target audiences, industry trends, and competitors to guide marketing and design decisions. 7. Support SEO and content marketing initiatives, including keyword research, blog content, and website optimization. 8. Prepare newsletters, email campaigns, and promotional materials to reach and engage customers effectively. 9. Generate and qualify leads through online research, networking, and digital platforms like LinkedIn. 10. Build and maintain strong customer relationships by understanding needs and providing timely creative solutions. 11. Assist in preparing proposals, and presentations for client meetings and business development. 12. Handle client communication, feedback, and revisions with professionalism to ensure satisfaction. 13. Track, analyze, and report performance of marketing campaigns, website traffic, and social engagement. 14. Ensure timely project delivery while maintaining creative quality and alignment with brand identity. 15. Stay updated with the latest trends in design, marketing, and customer engagement to bring fresh ideas. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
Develop distinct content plans for digital, print, special sections and magazines Conceive, assign and edit stories and work with writers to produce a polished product Work with writers on in-depth beat coverage that emphasizes breaking news and authoritative reporting Oversee daily programming of the site, ensuring quality control and timely posting of differentiating news and information, including video Budget stories for digital and print with emphasis on timeliness, relevance and enterprise Be familiar with and committed to digital storytelling approaches that encourage and increase audience engagement Use analytic tools for insights on what readers are responding to and react accordingly Edit, deliver and maintain all video and static material used on web and social Create short video segments, sizzle reels, trailers and .gifs for use on social websites Coordinate, track and deliver all domestic and international video requests Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kaloor, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
1. Collaborate with clients, stakeholders, and internal teams to understand requirements and translate them into creative briefs. 2. Design high-quality visuals such as logos, brochures, posters, presentations, videos, and social media creatives. 3. Translate client ideas and brand messages into engaging visual content that effectively communicates and resonates with the target audience. 4. Develop and execute marketing campaigns across digital platforms (Instagram, LinkedIn, Youtube etc.). 5. Produce high-quality graphics, illustrations, and animations that enhance user engagement and brand storytelling. 6. Conduct research on target audiences, industry trends, and competitors to guide marketing and design decisions. 7. Support SEO and content marketing initiatives, including keyword research, blog content, and website optimization. 8. Prepare newsletters, email campaigns, and promotional materials to reach and engage customers effectively. 9. Generate and qualify leads through online research, networking, and digital platforms like LinkedIn. 10. Build and maintain strong customer relationships by understanding needs and providing timely creative solutions. 11. Assist in preparing proposals, and presentations for client meetings and business development. 12. Handle client communication, feedback, and revisions with professionalism to ensure satisfaction. 13. Track, analyze, and report performance of marketing campaigns, website traffic, and social engagement. 14. Ensure timely project delivery while maintaining creative quality and alignment with brand identity. 15. Stay updated with the latest trends in design, marketing, and customer engagement to bring fresh ideas. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
1. Welcoming Guests Greet and assist guests upon arrival with warmth and professionalism. Ensure smooth check-in and check-out procedures. 2. Guest Assistance Address guest queries, requests, and complaints promptly. Provide information about services, facilities, and local attractions. Coordinate special requests such as transportation, reservations, or event arrangements. 3. Communication & Coordination Act as the primary point of contact between guests and various departments (housekeeping, food & beverage, front office, etc.). Relay guest preferences and ensure they are met consistently. 4. Service Excellence Maintain a high standard of customer service to enhance guest satisfaction. Handle VIP guests and ensure their experience is personalized and memorable. 5. Problem Solving Resolve conflicts or service issues in a calm and professional manner. Escalate major concerns to management when necessary. 6. Administration Maintain accurate guest records and feedback. Assist with billing, invoicing, and updating guest profiles in the system. 7. Follow-up Check in with guests during their stay to ensure comfort. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
1. Welcoming Guests Greet and assist guests upon arrival with warmth and professionalism. Ensure smooth check-in and check-out procedures. 2. Guest Assistance Address guest queries, requests, and complaints promptly. Provide information about services, facilities, and local attractions. Coordinate special requests such as transportation, reservations, or event arrangements. 3. Communication & Coordination Act as the primary point of contact between guests and various departments (housekeeping, food & beverage, front office, etc.). Relay guest preferences and ensure they are met consistently. 4. Service Excellence Maintain a high standard of customer service to enhance guest satisfaction. Handle VIP guests and ensure their experience is personalized and memorable. 5. Problem Solving Resolve conflicts or service issues in a calm and professional manner. Escalate major concerns to management when necessary. 6. Administration Maintain accurate guest records and feedback. Assist with billing, invoicing, and updating guest profiles in the system. 7. Follow-up Check in with guests during their stay to ensure comfort. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
1. Welcoming Guests Greet and assist guests upon arrival with warmth and professionalism. Ensure smooth check-in and check-out procedures. 2. Guest Assistance Address guest queries, requests, and complaints promptly. Provide information about services, facilities, and local attractions. Coordinate special requests such as transportation, reservations, or event arrangements. 3. Communication & Coordination Act as the primary point of contact between guests and various departments (housekeeping, food & beverage, front office, etc.). Relay guest preferences and ensure they are met consistently. 4. Service Excellence Maintain a high standard of customer service to enhance guest satisfaction. Handle VIP guests and ensure their experience is personalized and memorable. 5. Problem Solving Resolve conflicts or service issues in a calm and professional manner. Escalate major concerns to management when necessary. 6. Administration Maintain accurate guest records and feedback. Assist with billing, invoicing, and updating guest profiles in the system. 7. Follow-up Check in with guests during their stay to ensure comfort. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
Identify the client’s requirements and expectations for each event. Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order. Manage all event set-up, tear down, and follow-up processes. Maintain event budgets. Book venues, entertainers, photographers, and schedule speakers. Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards. Assess an event’s overall success and submit findings. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) What's your expected monthly salary? Why we should hire you? Work Location: In person
Developing effective communication platforms for clients and staff. Inspiring repeat business from clients. Conducting customer service workshops and presentations. Monitoring and measuring client satisfaction. Liaising with different departments about client queries. Offering advice to clients on services and products. Developing surveys and capturing client information. Participating in marketing campaigns. Dealing with client requests and troubleshooting problems. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) What's your expected monthly salary? Why we should hire you? Work Location: In person
Identify the client’s requirements and expectations for each event. Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order. Manage all event set-up, tear down, and follow-up processes. Maintain event budgets. Book venues, entertainers, photographers, and schedule speakers. Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards. Assess an event’s overall success and submit findings. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) What's your expected monthly salary? Why we should hire you? Work Location: In person
Developing effective communication platforms for clients and staff. Inspiring repeat business from clients. Conducting customer service workshops and presentations. Monitoring and measuring client satisfaction. Liaising with different departments about client queries. Offering advice to clients on services and products. Developing surveys and capturing client information. Participating in marketing campaigns. Dealing with client requests and troubleshooting problems. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) What's your expected monthly salary? Why we should hire you? Work Location: In person
Identify the client’s requirements and expectations for each event. Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order. Manage all event set-up, tear down, and follow-up processes. Maintain event budgets. Book venues, entertainers, photographers, and schedule speakers. Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards. Assess an event’s overall success and submit findings. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) What's your expected monthly salary? Why we should hire you? Work Location: In person
Respond to customer inquiries via live chat, email, or messaging platforms in a timely and professional manner. Provide accurate product/service information and assist users with troubleshooting, order tracking, account issues, or general questions. Maintain a friendly and empathetic tone while handling multiple chat conversations simultaneously. Escalate complex or unresolved issues to higher support levels or relevant departments. Document and update customer interactions, complaints, and resolutions in the CRM or ticketing system. Follow standard operating procedures (SOPs), FAQs, and internal guidelines to ensure consistent communication. Identify customer pain points and provide appropriate solutions or recommendations. Collaborate with sales, technical, or operations teams if needed to resolve customer queries. Monitor and meet performance metrics such as response time, resolution rate, CSAT (Customer Satisfaction Score), and productivity. Suggest process improvements or FAQ updates based on recurring customer feedback. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) What's your expected monthly salary? Why we should hire you? Work Location: In person
1. Communication & Language Training Conduct interactive English sessions for employees to improve speaking, writing, and professional communication. Focus on practical skills like email writing, presentations, client communication, and soft skills. 2. Customized Learning Design short, impactful modules based on team requirements. Adapt lessons for different levels and learning styles within a fast-paced environment. 3. Assessment & Feedback Track employee progress through quizzes, role-plays, and assignments. Provide actionable feedback to boost confidence and language proficiency. 4. Engagement & Motivation Use creative methods (games, discussions, videos) to make learning fun and interactive. Encourage team participation and help overcome communication barriers. 5. Support Growth Assist teams in preparing for client calls, pitches, and presentations. Act as a mentor for continuous learning and professional communication improvement. 6. Startup-Friendly Administration Coordinate sessions in a flexible schedule without disrupting work. Maintain minimal but effective documentation of progress and results. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
Act as the primary point of contact for clients via phone, email, or chat. Understand client needs and provide prompt assistance, guidance, and issue resolution. Maintain strong professional relationships to ensure long-term client satisfaction and retention. Coordinate with internal departments (sales, operations, tech, or billing) to resolve client concerns efficiently. Document all client interactions in the CRM or support system, ensuring accurate records. Monitor and follow up on pending client requests or escalations until closure. Assist clients with onboarding, product setup, training, or service usage support. Share product updates, service enhancements, or relevant offerings to improve client experience. Collect and communicate client feedback to relevant teams for process improvements. Prepare and submit regular reports on client status, service issues, and performance metrics. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
Represent the brand at events, exhibitions, trade shows, and promotional activities. Interact with potential customers to explain products/services, answer questions, and generate interest. Assist in product demonstrations, sampling, or live presentations. Promote the brand on social media platforms, creating content or engaging with online communities. Collect feedback, reviews, and customer insights to inform marketing strategies. Support marketing campaigns by distributing promotional materials or coordinating activities. Build and maintain positive relationships with customers, partners, and event organizers. Track and report promotional activities, leads, and performance metrics to management. Maintain knowledge of brand products, competitors, and industry trends. Video Creation Collaborate with marketing, sales, and creative teams to ensure consistent brand messaging. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) Work Location: In person
Respond to customer inquiries via live chat, email, or messaging platforms in a timely and professional manner. Provide accurate product/service information and assist users with troubleshooting, order tracking, account issues, or general questions. Maintain a friendly and empathetic tone while handling multiple chat conversations simultaneously. Escalate complex or unresolved issues to higher support levels or relevant departments. Document and update customer interactions, complaints, and resolutions in the CRM or ticketing system. Follow standard operating procedures (SOPs), FAQs, and internal guidelines to ensure consistent communication. Identify customer pain points and provide appropriate solutions or recommendations. Collaborate with sales, technical, or operations teams if needed to resolve customer queries. Monitor and meet performance metrics such as response time, resolution rate, CSAT (Customer Satisfaction Score), and productivity. Suggest process improvements or FAQ updates based on recurring customer feedback. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) What's your expected monthly salary? Why we should hire you? Work Location: In person